Academic Counselor (Job Vacancy)

TL;DR Version

Who - A sales enthusiast with a go getter approach, good communication skills, and a high interest in guiding and counselling candidates.

What - Provide guidance and a pleasant user experience to all the prospective applicants who apply for various programs at Kraftshala.

Why - If you are excited about driving growth for a start-up by converting your leads into customers and generating revenue/leads for the business, this is the role for you.

About us - Kraftshala is on a mission to help a million students launch their careers in marketing, sales, and more. Weve already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade.

Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants.

What You Will Be Doing

• Convert student inquiries and leads into successful admissions by providing personalized guidance and support throughout the application process.
• Counsel prospective students, apprising them of program features, pedagogy, curriculum, and any other relevant information.
• Clarify questions and concerns pertaining to course offerings, program selection, and career planning to assist students in making informed decisions.
• Collaborate with the marketing team, providing feedback to help drive traffic, generate leads, and optimize marketing strategies for maximum impact.
• Actively track and follow up on potential leads to ensure prompt communication and maximize conversion rates.
• Maintain accurate reports/data to track admissions data, and performance metrics, and provide regular updates to the Admissions Head.
• Stay up-to-date with admissions policies, procedures, and industry trends to provide accurate information.
• Representing the organization professionally and building rapport.

Must Haves

• 0-2 years of experience in consultative sales. (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Strong interpersonal skills with the ability to connect and engage with the candidates and other stakeholders.
• High levels of emotional intelligence, in particular empathy and listening ability
• Ability to impact and convince with speaking and writing skills
• Results focus: The drive to meet targets, follow up proactively, change course when needed and persevere in the face of obstacles.
• Ability to multitask while managing operations effectively with good attention to detail.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Strong communication skills in both English and Hindi, with the ability to deliver information effectively and persuasively
• Functional knowledge of Microsoft Office tools, including Word, Excel and PowerPoint

Good to Haves

• Experience in consultative selling