Application Advisor (Job Vacancy)

• Application Advisor

• Work from Office, New Delhi

• Permanent

INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

We are seeking an application advisor to support the student application process effectively and efficiently, with a high attention to detail and strict adherence to agreed-upon timescales, procedures, and processes. The role entails being the first point of contact and representing the university to prospective students, agents, and customers of INTO University Partnerships, delivering top-level customer service. Additionally, the advisor will be responsible for effectively collating complete applications for our partner universities.

Responsibilities:

• Meet assigned expectations and outcomes regarding turnaround times, customer service, region-specific knowledge, and other performance indicators.
• Ensure meticulous attention to detail and uphold the integrity of all information entered into systems efficiently.
• Maintain an accurate database with minimal errors in data processing and strict adherence to processes.
• Provide exceptional customer service to both internal and external customers, prioritizing attention to detail and swift response times.
• Develop expertise in all INTO partnership-based programs and process information, including PW and Direct Entry.
• Clearly and concisely request necessary data and documents.
• Demonstrate a commitment to excellence in fostering a positive workplace and achieving goals.
• Differentiate academic documents and conduct initial assessments to determine suitability for admissions review.
• Offer advising support to agents and/or students during the initial application process.
• Cultivate relationships with regional staff and partners to ensure success through trust and strong rapport.
• Maintain accountability to assigned tasks and workflow on a daily and weekly basis.
• Display agility in adapting to evolving processes.
• Communicate clearly in both written and verbal communications with students, agents, and university partners.
• Exhibit strong organizational skills.
• Assist Training Lead in training and developing new department staff.
• Collaborate in the development of ongoing training materials and tools under the guidance of the Training Lead.
• Demonstrate proficiency in product information and program requirements.
• Stay updated on new products as business relationships expand.
• Conduct research to provide timely solutions in time-sensitive situations.
• Cross-train in various functions to enhance role efficiency.
• Contribute effectively within a team environment to deliver strong results.
• Attain proficiency in job duties and processes within the first 3 months of employment.

Requirements:

• Bachelor's degree.
• Experience working in a busy administration department.
• Experience working in a customer-focused environment.
• Ability to communicate, build, and manage relationships with peers, senior managers, University stakeholders, external vendors, parents, and students from a range of linguistic, ethnic, and cultural backgrounds.
• Excellent command of written and spoken English.
• Strong decision-making and critical thinking skill set and ability to view processes holistically.
• Strong computer and data entry skills.
• Strong organizational skills.
• Extremely high attention to detail and data accuracy.
• Knowledge of key Microsoft packages (Excel, Word, PowerPoint, Outlook).
• Ability to communicate clearly and effectively.
• Ability to demonstrate resolve in a fast-paced environment.
• Experience working independently but also collaboratively when necessary.
• Able to accept direction, feedback, and constructive criticism.
• Ability to identify gaps in process and create solutions that can be used by all.
• Experience dealing with challenging customers and stakeholders.
• Ability to prioritize, meet deadlines, and work under pressure.
• Flexibility and willingness to undertake and learn new tasks.
• Good team player.
• Deliver top-level customer service.
• An interest in other nationalities and cultures.
• Experience with Salesforce or another similar database.
• Previous experience of working in student admissions or student services.
• Experience in the English language training and higher education market.
• Understanding of international student needs.

Application process: We adopt an on-going recruitment process; we review applications as they are submitted. All applications will receive a response.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together.