Associate Business Head (Job Vacancy)

Role: Associate Business Head/Business Head

Job Location: Hyderabad

The overall development, performance, and maintenance of the center's activities to obtain maximum efficiency, quality, service, and profitability for the organization.

Experience: 5-7 years

The education industry is preferred

Experience in Nationalized offline coaching industry

experience in operations, management, and leading a team.

Education: Any graduate or postgraduate

Key Roles and Responsibilities:

• To take care of building operations, manage the centre operations end-to-end.
• To achieve the given sales targets of the centre.
• Complete Ownership of Facility Operations and Student Experience for the given centre
• To handle branch operations & provide support to all other departments with and related issues
• Adhere to the guidelines of the organization and ensure they are being followed and implemented at the centre.
• Implementation of process and managing it according to SOP
• To handle students' and parents' issues and concerns, give solutions, and retain them. Also, to be proactive, reach out to parents for continuous feedback in order to ensure customer satisfaction & optimum results
• To ensure effective branding of the organization and events, it is done through various mediums as and when required after thorough negotiation with vendors
• To make proper use of reports and its effective analysis for Strategic thinking and execution
• To ensure the motivation of the team, coordination between team members, and working towards the organisational goal. Takes ownership of the Employees' performance and retention
• To update (Verbally and/or in writing) your Reporting Manager on a routine basis for all relevant issues in marketing and HO
• To ensure that branch is compliant with corporate guidelines.
• To take care of month-wise fee collection. Also to monitor pending fees and ensure follow-up is done for outstanding payments. Moreover, to ensure that refund and leave-out cases are controlled to the minimum,
• Adherence to all administrative and academic compliance necessary for the smooth functioning of the centre.
• Ensuring that the branch gets a good audit rating
• Responsible for daily and fortnightly updates
• To maintain accurate records
• Responsible for your allocated workload and must meet all targets as agreed with your reporting manager.
• The incumbent must contribute towards the smooth running of the organization

Knowledge, skill, and abilities:

• Needs to have excellent leadership, delegation, and communication skills, with a drive to meet business goals and a strong understanding of customer service.
• Business Acumen and Business Orientation skills to understand the dynamics of the branch
• Good with monitoring and evaluating the services their business provides, ensuring they are up to standard
• Innovative mindset; able to come up with creative solutions and implement new ideas
• people who have excellent interpersonal skills and a good understanding of customer service.
• Able to train and supervise staff
• Good with delegating and coordinating tasks among staff members
• Enthusiasm and a positive attitude (taking pleasure in helping others and ensuring the office is always a pleasant work-space)
• High degree of integrity and honesty in all dealings
• Ability to work under pressure to meet deadlines
• Proactive, self-starter.
• Technically competent with various software programs, such as Word, Excel, PowerPoint, etc.
• Skills to effectively prioritise and execute tasks in a high-pressure environment is crucial
• Should have some experience in offline operations and management centers.
• P&L, budgeting, and experience in collaboration with vendor partners.
• Comfortable with Gmail, Spreadsheets, Word, etc.
• Should have experience in team handling

Benefits:

• Remuneration: As per market standards.
• Other perks: Health Insurance,Food & Beverages, Shift allowance Maternity and Paternity Leaves