BPO Executive – Mumbai (Job Vacancy)

The BPO Executive in Student Services at Boston Institute of Analytics is a key member of the team responsible for outbound calls to prospective students. This role is also responsible for coordinating student admissions, fee collection, training schedules, academic calendars, and related administrative tasks. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional support to students throughout their journey.

Key Responsibilities:

Outbound Calls to Prospective Students:

• Conduct outbound calls to prospective students to provide information about the institute's programs, admission requirements, and benefits.
• Engage with prospective students in a professional and persuasive manner to encourage enrollment.

Student Admissions:

• Assist prospective students in the admissions process, guiding them through application requirements and documentation.
• Ensure timely processing of student applications and document completeness.

Fee Collection:

• Manage the collection of tuition fees, course fees, and other related payments from students.
• Maintain accurate records of fee payments and collaborate with the finance department for financial reporting.

Training Schedule:

• Collaborate with instructors and department heads to create, maintain, and communicate training schedules.
• Ensure training schedules are consistently updated and accessible to students and faculty.

Academic Calendar:

• Maintain and update the academic calendar, including semester start and end dates, holidays, and significant academic events.
• Coordinate with academic departments to schedule exams, assessments, and other academic activities.

Student Support:

• Serve as a point of contact for students, addressing inquiries and concerns related to course schedules, academic calendars, fees, and other administrative matters.
• Provide guidance to students regarding course registration and academic program requirements.

Data Management:

• Maintain accurate and up-to-date student records and databases, ensuring data security and privacy.
• Generate reports on student enrollment, attendance, and other relevant data as required.

Collaboration:

• Work closely with admissions, finance, and academic departments to ensure seamless coordination of activities.
• Participate in regular meetings to discuss program updates, improvements, and challenges.

Compliance:

• Ensure strict adherence to institute policies and regulations concerning student admissions, fees, and schedules.
• Assist in the development and implementation of policies and procedures to enhance operational efficiency.

Qualifications:

• 0-2+ years of experience, preferably in a BPO environment.
• Excellent communication and interpersonal skills, with a persuasive and engaging phone manner.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and database management.
• A collaborative mindset with the capability to work effectively within a team.
• Knowledge of educational administration and student services is advantageous.

About the company

Boston Institute of Analytics is an international organization that imparts training in predictive analytics, machine learning and artificial intelligence to students and working professionals via classroom training conducted by industry experts.