Business Development - Sales and Support in Gurgaon (Job Vacancy)

 Outbound call process (min. 100 - 120 calls in a day).

 Completing 3 hours connected call duration by the day end.

 Responsible for the student Help/ issues over calls.

 Grievance handling/ query handling based on the academics and curriculum.

 Taking feedback from the students.

 Handling escalations & cancellation of students, working towards retention.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

 Follow communication procedures, guidelines, and policies.

 Responsible to revert on emails and Requests based on the program.

Skills: customer care,sales,business development,convincing skills,communicate