CRM Tele Counsellor - MR Online (Job Vacancy)

Key Responsibilities: • Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university. • Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students. • Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines. • Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system. • Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns • Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary. • Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality. • Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings. Qualifications: • Masters degree is preferred • Prior experience in a call center or customer service role is a plus. • Strong communication skills, both verbal and written. • Excellent interpersonal skills and a friendly, professional demeanor • MS Office suite skills and familiarity with CRM software. • Knowledge of online degree programs and the higher education industry is a plus. • Ability to work in a fast-paced and target-driven environment. Location - Faridabad