Center Manager (Job Vacancy)

Job description

Impact & Scope

The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support to students seeking to excel in a career for higher studies and better employment opportunities. The Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.

Desired Skills & Experience

Leadership

• Recruit, train, manage and coach a team to achieve desired sales, service, and academic outcomes
• Provide ongoing development and training opportunities for team
• Contribute to the overall performance of The Princeton Review and language programs

Business Development & Strategy

• Drive growth of the Center business through development and execution of marketing and sales plans
• Providing complete information to clients based on their needs and aspirations
• Encouraging telephonic leads and leads from other sources to walk into the center for counseling
• By cross-selling relevant products
• Hire, train, and coach team to achieve targets
• Create a welcoming and supportive Center culture for our students and Parents
• Oversee the academic progress of students and assist them in planning their studies and achieving their goals
• Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes
• Ensure proper staffing and provide ongoing training and development of staff
• Manage key performance metrics including sales, student retention, academic excellence, and expense management
• Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.
• Conduct presentations to school counselors, prospective and enrolled students
• Develop and maintain relationships with high schools, colleges, and institutions within the territory.
• Oversee facilities management
• Administer and Coordinate Center Licenses, Staff Visas, and other day-to-day Center Operations as per the requirement of the Corporate Office.

Knowledge, Skills & Abilities

• Ability to build, manage, and motivate a high-functioning team.
• Hiring, managing, coaching, and performance assessment skills
• Excellent interpersonal, communication, presentation, and leadership skills
• Strong problem-solving, decision-making capabilities, and strong analytical skills
• Organizational and long-range planning skills
• High Energy Level
• Confident and optimistic demeanor and the ability to thrive in a fast-paced environment
• Results focus with a passion for customer service and business growth
• Ability to work effectively in a dispersed workforce