Client Relations Executive in Bengaluru (Job Vacancy)

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 650 employees globally with offices in 14 different countries, including Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

What inspires us?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

The role

As Sales Support Associate, this candidate will manage the support services the AMESA team. This is a critical role that will aid the business reach its sales projections by providing all the support that is required to reduce paperwork and administrative functions for the team, enabling them to focus fully on closing deals during the key periods during the year. Besides sales support, the candidate will also act as a customer success specialist and ensure that the client is serviced regularly, and the relevant teams are in touch.

Role responsibilities:

• Provide sales and backend administrative support to the regional director and sales/business development team;
• Updating and maintaining the opportunity pipeline and proactively following up with the sales team and clients for faster closers;
• Researching for prospects/contacts from the internet, magazines, newspapers or other sources on a regular basis;
• Preparing proposals, quotations and booking forms for prospective clients and ensuring follow;
• Provide customer service for booked orders and ensure that delivery teams are reaching out for optimal customer support;
• Research market intelligence in the region for competitor reporting, institutional insight, government regulations and updates etc;
• Extending administrative, travel and any other related support to meet the business needs;
• And any other additional duties as required

Key skills and experience:

• Degree in any business discipline
• Good attention to detail, co-ordination, communication and time management skills· Proficient in the Microsoft Suite (Word, Excel and Powerpoint)
• Flexible with business travel from time to time
• Able to multi-task, is confident and resourceful
• Ability to work under pressure and deliver under tight deadlines
• Excellent command over written and spoken English

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.