Community Coordinator (Job Vacancy)

About us:

Company Name: EduGATE Engineering Academy

EduGATE Engineering Academy is a leading GATE coaching institute of Gujarat founded by IIT Bombay alumni in 2013. Institute has trained more than 12000 students in classroom coaching at Ahmedabad and mentored more than 35000 students across the nation so far. With a vision of providing excellent education with no compromise in the quality, the institute has excellent track record of publishing good results (more than 70% qualification ratio) every year.

Website: https://edugateacademy.com/

HR Contact No: +91 85116 00715

Job Details:

Job Title: Community Experience Executive

Department: Administration Department

Report to: Centre Head

Salary Package: CTC Between 1.8 to 3.2 LPA depending on interview and Experience

Work Duration: 10:30 to 7:00 Tuesday to Sunday (Note: Sundays working, weekly off on Mondays)

Probation Period: 3 Months

Job Location: Company’s Corporate Office at Shivranjani, Ahmedabad

Job Description:

Student Engagement & Support

• Serve as students' primary point of contact, providing information, guidance, and support throughout their academic journey.
• Assist students with enrolment process, course registration, material allotment (offline and online) and payment processing, ensuring a smooth onboarding process.
• Handle student queries or issues effectively and redirect to relevant team members to find solutions and ensure student satisfaction while constantly being in the loop.
• Schedule mentoring sessions, doubts sessions, workshops, etc. for students with effective coordination with the respective faculty members.

Faculty Facilitation & Support

• Coordinate and monitor faculty lecture schedules, assignments, material preparation and resources to ensure effective teaching and quality education delivery.
• Assist faculty members with their logistic needs while visiting the institute for lectures.
• Act as a link between faculty members and administrative staff, facilitating communication and resolving queries as needed.

Administrative Duties

• Maintain accurate records of student enrolment, attendance, Personal Mentoring sessions and academic progress.
• Handle student payments, fee reminders and issue receipts by coordinating with the Accounts team.
• Perform general administrative tasks such as filing, data entry, and document preparation.

Feedback Collection & Analysis

• Take feedback from students and faculty regarding their experiences with courses, services, and facilities.
• Analyse feedback to provide report and make recommendations to the management.
• Monitor successful implementation of strategies guided by management to enhance student satisfaction and faculty engagement based on feedback analysis.

Eligibility:

• Academic Requirements: Graduate and Above (Preferred in Education, Business Administration, or related field)
• Skills Required: Good communication and interpersonal skills, Tasks management, delegation and follow-up, Organizational Skills, MS Office Proficiency
• Experience: Between 1 to 5 Years in customer service, administration, or academic support roles