Corporate Gurukul - Team Lead - Inside Sales (Job Vacancy)

Job Purpose : As a Inside Sales - Team Lead, you will play a critical role in driving revenue growth and leading a team of inside sales representatives to success. This position requires a strategic thinker with strong leadership skills, a passion for sales, and a dedication to delivering outstanding customer service. The Inside Sales Team Lead will be responsible for managing day- to-day sales operations, coaching and developing team members, and driving sales performance. Areas Of Responsibility Leadership and Team Management : • Lead and motivate a team of inside sales representatives to achieve sales targets and KPIs. • Provide guidance, support, and mentorship to team members to help them succeed in their roles. • Foster a positive and collaborative team culture that encourages open communication, teamwork, and continuous improvement. • Conduct regular team meetings to communicate goals, updates, and performance expectations. • Monitor individual and team performance, providing feedback and coaching as needed. Sales Strategy And Execution • Develop and implement strategic sales plans to drive revenue growth and achieve sales targets. • Identify new business opportunities and market trends to capitalize on. • Collaborate with the marketing team to develop targeted campaigns and promotions to generate leads and support sales efforts. • Track sales metrics and KPIs to measure performance and identify areas for improvement. • Utilize CRM software to manage leads, track sales activities, and generate reports. Customer Relationship Management • Build and maintain strong relationships with customers, understanding their needs and providing solutions to meet them. • Ensure a high level of customer satisfaction by delivering exceptional service and support. • Handle escalated customer inquiries and complaints, resolving issues promptly and effectively. • Work closely with the customer success team to identify upsell and cross-sell opportunities and drive customer retention. Training And Development • Develop and implement training programs to onboard new hires and ensure they have the skills and knowledge needed to succeed. • Provide ongoing training and development opportunities for existing team members to enhance their sales skills and product knowledge. • Conduct regular performance evaluations and provide feedback to support the professional growth and development of team members. Collaboration And Communication • Collaborate closely with other departments, including marketing, customer success, and product development, to ensure alignment and support company objectives. • Communicate effectively with senior management, providing regular updates on sales performance, key initiatives, and challenges. • Act as a liaison between the inside sales team and other departments, facilitating cross-functional collaboration and problem-solving. Revenue : Targets Kindly Note • Experience in Sales call script and quality monitoring is required. • Should have experience working on one or more CRM tools such as Salesforce, Zoho, Hubspot etc. • Demonstrated experience in scaling up paid user acquisition and revenue through remote/digital/telesales channels. • No. of Working Days - 5 Days a week working (In - Office) • Must be ok with National and International Travel (ref:updazz.com)