Course Management - Team Lead in Mumbai (Job Vacancy)

Job Description

This is a pivotal role involving complete supervision & monitoring of IIDE’s flagship online & offline programs. The role entails multi-stakeholder management and ensuring the best student experience for all programs. The Senior associate will play a vital role in managing escalations, checking key performance indicators, anticipating bottlenecks, and ensuring strategic decisions are made to enhance student success.

Responsibilities

• Monitor the Course management team on service & program delivery.
• Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.
• Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
• Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.
• Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
• Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
• Collaborate closely with the Head of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
• Define clear deliverables, roles, and responsibilities for the Course management team.
• Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
• Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
• Conduct surveys to assess and enhance the overall Student Experience, refining and upholding exceptional standards.
• Ensure key academic events like orientation , convocation are planned and executed well.
• Undertake any other reasonable duties within the broad scope of the position as requested by management.

Requirements

Required Experience And Qualifications

• Enthusiastic engagement in student-facing roles for a minimum of 8+ years.
• Proven leadership experience within ed-tech or student-centric environments.
• Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
• Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
• Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.