Customer Care Executive for EdTech (Job Vacancy)

Job Overview

We are seeking a highly motivated Customer Support Executive/ Telemarketing Executive to join our team at Akshar School Solutions Private Limited. As a Telemarketing Executive, you will be responsible for promoting our range of branded school supplies and managing customer relationships through telephone calls. This is a full-time position based in Hyderabad, Telangana, India.

Qualifications and Skills

• - Proven experience as a Telemarketing Executive or similar sales/customer service role
• - Excellent communication and interpersonal skills
• - Ability to persuade and influence customers
• - Self-motivated and target-driven
• - Strong organizational and time management skills
• - Good knowledge of Microsoft Office Suite
• - Familiarity with CRM software
• - Ability to work well in a team environment

Roles and Responsibilities

• - Contact potential customers through telephone calls and explain our products and services
• - Generate leads and set appointments for sales representatives
• - Maintain a database of prospective customers and track their interactions
• - Follow up with customers to ensure customer satisfaction and repeat business
• - Provide accurate information about products and pricing to customers
• - Collaborate with the sales team to achieve targets and sales objectives
• - Build and maintain strong customer relationships
• - Document and update customer records in the CRM system