Customer Engagement Executive (Job Vacancy)

Company Description

GlobalGyan Leadership Academy is one of the leading Ed-tech firms that offer top-of-line management capability enhancement programs for corporate and individuals, that are not only practical but also future-forward. It is managed and operated by best management minds in the country and renowned academicians backed by prominent investors and advisors, driven by their collective vision to create a workforce of next generation of inspiring leaders and managers. What makes GlobalGyan unique is its rich talent pool of industry experts and academicians who bring in over several decades of experience, expertise and vision to design and impart future-proofed business management and leadership programs. It enables organizations and individuals with not only relevant knowledge but future-ready skills, competencies, and mindset to lead with confidence and conviction.

Role Description

The Customer Engagement Executive is responsible for managing the customer lifecycle journey post acquisition to additional revenue generation via service excellence.

Qualifications

• BMS/MMS
• 0-1 years of experience

Key Responsibilities

• Collaborate with program faculty, L&D head, participants (learners), and other stakeholders to drive training programs.
• Ensure timely and effective communication with participants and stakeholders.
• Track participants' progress and provide support to facilitators during workshops.
• Generate reports, visualize data, and share insights with clients and faculty as requested.
• Cultivate relationships with clients to enhance program engagement and success.
• Address participant queries throughout the duration of the program.
• Coordinate with clients to understand requirements, deliverables, and logistical aspects of the program.
• Anchor sessions to ensure smooth program delivery.
• Provide assistance to facilitators during workshops for optimal learning experiences.
• Maintain a proactive approach to meeting client and program needs.

Note: The above job description is indicative and may be subject to appropriate changes or modifications as per the extant company strategies and priorities.