Customer Relations Manager in Bengaluru (Job Vacancy)

ABOUT NEWTON SCHOOL

Come be part of a rocket ship that’s creating a massive impact in the world of education!

On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through its personalized learning platform. We are building an online university and solving the deep problem of the employability of graduates.

We have a strong core team consisting of alumni from IITs and IIM, having several years of industry experience in companies like Unacademy, Inmobi, Ola, and Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners, and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others.

Role:

The CRM Manager will be responsible for launching and administering the CRM platform—setting the platform up for success managing the day-to-day, and working closely with teams to deliver continuous improvement.

Key Responsibilities:

• Manage the implementation of our Customer Relationship Management (CRM) platform aligning to stakeholder needs and ensuring a positive, rewarding experience for our sales team members.
• Administer the day to day of our CRM. including but not limited to, creating accounts and login credentials, reports, and dashboards, as well as managing workflows and marketing activity integrations
• Create and maintain CRM procedures, training, and processes
• Act as the internal champion and trainer for CRM, with a focus on enabling our sales teams to provide greater value to our customers.
• Partner and collaborate across multiple business functions to develop customizations, optimizations, and best practices.
• Work closely with our sales and marketing leadership to define and document opportunities to enhance the platform and its integrated systems
• Proactively engage in continuous improvement efforts and coordinate the evaluation, scope, and completion of new development requests
• Other support or duties as needed

Requirements:

• Goal-oriented and focused on optimization, while still managing daily activities
• Excellent communication skills — written and verbal
• High level of technological literacy, with an acumen for quickly learning new technologies.
• Highly organized with strong attention to detail
• Ability to collaborate with multiple teams and individuals
• Proactive problem-solver. with the ability to successfully manage multiple projects simultaneously and set priorities.
• High competency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

What we are looking for:

• 2+ years’ experience working within a CRM system
• 2+ years’ experience in marketing or sales administration, which has contributed to an understanding of sales and marketing best practices.
• Marketing automation experience preferred