Customer Relationship Executive (Job Vacancy)

Job Description

We are looking for an experienced Customer Relationship Executive to join our EdTech team. The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and increasing customer loyalty. The ideal candidate should have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and practices.

Roles and responsibilities: - 

1. Resolving general queries of parents.
2. Informing parents and managing classes in terms of cancellation or rescheduling 
3. Collecting feedback from Trainers, verifying it at their end and delivering it to parents 
4. RMs will be available during playing sessions and tournament time, to respond to the queries of parents.
5. Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.
6. Maintaining a list of drop-out students with reasoning.
7. Sending private messages to all the parents before the first session to inform about their role and call once the session is over.
8. Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session.
9. Sending ‘Feedback Form’ links to parents on the last day of course completion.
10. Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later.
11. Looking into renewal of further courses and try to upsell it or sell more number of courses in one shot by providing discount, as per UPSTEP’s Guidelines.
12. Entering in zoom meetings to see whether the trainer is conducting the session properly or not. (This is to check basic requirements such as - whether camera is on or off).

Qualifications

* Minimum 1-2 years of experience in Customer Service
* Excellent Communication Skills
* Laptop 

* 6 Days working in a week (Wednesday fixed weekoff)

* 2 Years Agreement

Head Office – Andheri East Marol Metro Station

Company website 

www.upstepacademy.com

About Company 

Upstep Academy, India’s leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.