Customer Relationship Manager, New Delhi (Job Vacancy)

To ensure effective planning of assessments and provide support for Client Manager logistics. • Reach individual UTILISATION/ targets per month.( subject to work availability) • Ensure the available days are booked • Use appointed LCM by Regional Manager or any other designated authority. • plan for Client Manager presence in the office for assessment related works • Minimise travel time/distance between home & client, office & client & between clients • Key Accounts to be handled by Key Account Managers • Diaries are booked at least two months in advance • Logistics to be arranged by planners • In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager • Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week. • Weekly forecast to be submitted to planning Manager who in turn would submit to Finance • Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”. • Planning management (Delivery days) • Diary Management of assessors • Workload management of Client Managers supporting the budgeted days for respective region. • Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager • Support to External Resource staff • A Graduate in any discipline. • To have at least 1-2 years of similar support experience . • Excellent negotiating skills and ability to cope with pressure and meet tight deadlines • Experience within a customer centre environment • Advanced competence in MS word and excel database. • To Demonstrate of a high skill level in using SAP (optional) • Good analytical problem solving skills Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.