Customer Relationship Manager in Chandigarh (Job Vacancy)

Purpose of Position

To ensure effective planning of assessments and provide support for Client Manager logistics.

Key Responsibilities & Accountabilities

• Reach individual UTILISATION/ targets per month.( subject to work availability)
• Ensure the available days are booked
• Use appointed LCM by Regional Manager or any other designated authority.
• plan for Client Manager presence in the office for assessment related works
• Minimise travel time/distance between home & client, office & client & between clients
• Key Accounts to be handled by Key Account Managers
• Diaries are booked at least two months in advance
• Logistics to be arranged by planners
• In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager
• Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.
• Weekly forecast to be submitted to planning Manager who in turn would submit to Finance

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Key Performance Indicators

• Planning management (Delivery days)
• Diary Management of assessors

Dimensions

• Workload management of Client Managers supporting the budgeted days for respective region.
• Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager
• Support to External Resource staff

Knowledge/Skills/Experience/Competencies

• A Graduate in any discipline.
• To have at least 1-2 years of similar support experience .
• Excellent negotiating skills and ability to cope with pressure and meet tight deadlines
• Experience within a customer centre environment
• Advanced competence in MS word and excel database.
• To Demonstrate of a high skill level in using SAP (optional)
• Good analytical problem solving skills

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.