Customer Relationship Specialist in Bengaluru (Job Vacancy)
Hello Mentor
109 Applicants|Posted 30 Day(s) ago
Job Description
Company Description
Hello Mentor is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential.
• A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals
• We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far
• Impacted lives of 500,000+ medical aspirants
• Mentored & advised by top doctors & educationist of India
• One of the top company in career counselling category in India
Fore more details visit website
https://www.hellomentor.in/about-us
Role Description
This is a full-time on-site role for a Customer Relationship Specialist at Hello Mentor. As a Customer Relationship Specialist, you will be responsible for ensuring customer satisfaction, providing customer support, and maintaining effective communication with our students/parents. You will utilize your analytical skills to identify and address customer needs and concerns, and provide exceptional customer service to enhance their overall experience.
• Understand requirement of students/parents
• Making a detailed plan of counselling/admission process
• identify best suited list of counselling & colleges to apply
• Handholding for complete cycle of admission process
Note- A detailed training will be provided for first 3-4 weeks on subject knowledge.
Qualifications
A graduate or post graduate with 0-4 years of experience can apply | Work from Office | Looking for immediate joiners | Work Location- Basavanagudi, JP Nagar
• Customer Satisfaction, Customer Support, and Communication skills
• Analytical Skills and attention to detail
• Strong Customer Service mindset
• Ability to effectively handle customer issues and resolve conflicts
• Excellent interpersonal and problem-solving skills
• Prior experience in customer service or related field is a plus
• Knowledge of the career counselling, medical education, NEET UG/PG Counselling is beneficial but not required
• Bachelor's or masters degree in any field
• Knowledge of MS Excel
• Presentation skills
• Excellent research skills
CTC & Other Benefits Details-
• CTC Range 400,000-600,000 per Annum
• 30 Annual leaves + 20 Govt Holidays
• Long vacation during new year
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development