Customer Service Coordinator (Job Vacancy)

The Customer Service Coordinator is a continuous point of contact for university customers engaging with University Campus Card Services. The position is responsible for helping ensure a positive customer experience by providing helpful interactions, knowledgeable support, efficient service, and proper escalation of issues. This position will also be trained to work on the operations of the Campus Card Services, including card production and basic equipment maintenance, and helps ensure the data integrity of the card system. This position reports to and receives general supervision from the Director of Emergency Operations.

This is an administrative position governed by a Local 1205 Teamsters Professional union contract.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

Duties And Responsibilities

• Provides prompt walk-in, phone, and email support for university customers requiring assistance, escalating issues where appropriate
• Builds sustainable relationships with customers and fellow Card Services team member through open communication
• Ensures data integrity of the card and student information systems
• Ensures communications through various channels like the website, emails, and phone are timely and accurate
• Prints and provides ID cards to all members of the campus community
• Ensures that ID card technology and equipment is functioning properly and reports malfunctions
• Assists in the evaluation of card production process and support
• Assists with student staff training, supervision, and scheduling
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree preferred, or equivalent of three (3) years experience in a customer service based environment.
• Proven customer support experience with high level of problem-solving skills
• Excellent written and verbal communication skills
• Customer oriented with the ability to adapt/respond to different types of customers and situations
• Ability to multitask within multiple systems at the same time and prioritize and manage time effectively
• Ability to learn how to use card production system and equipment
• Strong PC skills with knowledge of MS Office, especially Excel, and its reporting capabilities as well as Google sheets and docs
• Flexibility in working hours (schedule varies)
• Experience in the maintenance and operation of card technology hardware is a plus

Preferred Qualifications

• Familiarity with campus card systems is desirable, but not required

WORK MODE

• On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.

SALARY

$25 per hour

We look forward to receiving your application!