Customer Service Specialist in Gurgaon (Job Vacancy)

About NIIT

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.

NIIT is looking for Customer Support Representative for Gurgaon location.

Interested candidates can share their resume on Gourav.Roy@niitmts.com or WhatsApp their resume-: Gourav@9354482536

Job Role – Customer Support Executive (Voice Profile)
Experience – 0 to 29 Month
Job Location – Gurgaon
Working days – 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

Job Overview –
The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

Roles and Responsibilities-
· Customer Service through calls
· Ensure timely and accurate service delivery at defined productivity levels
· Build client & domain knowledge to be able to deliver a resolution on the first conversation
· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
· Maintain Internal Service Attendance & Accountability policies
· Execute issue /query & Client level delivery quality on calls
· Adhere to Customer resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Desired Candidate Profile-
· Good Communication skills & Inter-personal relations
· Good sales knowledge
· Ability to handle pressure
· Customer centric
· Active listener
· Must be graduate.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic