Customer Success Associate-Bangalore/Pune, India (Job Vacancy)

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

About The Role

If you are a recent graduate with a Bachelor/Master's in computer science or information technology and you are looking for your first opportunity to kick-start your career in a global company with dynamic and collaborative environment, Fioneer has an exciting opportunity for you!

As a Customer Success Associate, you will join our customer support team to provide essential assistance to our clients. This entry-level position offers on-the-job learning experience, including buddy and coaching programs, to develop your skills in incident management, business analysis, customer management, incident monitoring and incident resolution.

Why join us?

• Global Impact - Working with clients from around the world
• Continuous learning - Receive comprehensive training and ongoing support to develop new skills and advance in your future career
• Innovative Environment - Join dynamic and collaborative team to push the boundaries of innovation in financial services
• Competitive Salary - Enjoy competitive salary from day one, together with opportunities for professional growth

Requirements

Key Responsibilities

• Incident Management - assist our clients with resolving technical issues
• Business Analysis - analyze business and technical requirements from our customers
• Customer Management - build strong relationships with our clients and partners
• Incident Monitoring and Resolution - monitor product and service performance and proactively address further issues

Requirements

• Bachelor/Master's in Information Technology, Computer Science, Software Engineering, or a related field
• Strong problem-solving and communication skills
• Proactive attitude for remote work and willingness to learn in a fast-paced environment
• Ability to work well in a collaborative team environment
• Fluent in English, both written and verbal

Benefits

Our company prioritizes the well-being and satisfaction of our employees by offering a comprehensive benefits package. We provide Medical insurance coverage extended to dependents(parents and parent-in-laws) and wellness cover, which is completely borne by the company which reflects our commitment to family well-being.

At Fioneer we prioritize the employees mental and emotional wellbeing through the employee assistance program. We understand that you might need time off, which is why we have 21 days of paid leave and 12 days of sick leave to help support your personal commitments. Embracing a hybrid work model, we provide meal allowance and internet reimbursement to ensure flexibility, promoting increased productivity and a healthy work-life balance contributing to a positive and fulfilling work environment. Our mobility benefits vary based on seniority level and include company car benefits and transportation facility. At Fioneer, we are a huge family and we would like to celebrate important moments with you by providing celebration rewards. Additionally, our jubilee program recognises your hard work and success.

Join us for a rewarding career where your needs are not just met but exceeded