Customer Success Manager (Job Vacancy)

Company Description

Aimlay Pvt Ltd (Recruitment) is a leading educational counseling and placement company located in Rohini. We started by providing professional guidance to students and working professionals who wanted to continue their education. Over time, our reputation grew, and we expanded our services to help students gain admission to top universities and colleges. With our expertise and support, hundreds of students have achieved academic excellence and fulfilled their educational aspirations.

Role Description

This is a full-time on-site role for a Customer Success Manager at Aimlay Pvt Ltd (Recruitment). As a Customer Success Manager, you will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, and analyzing customer data to identify areas for improvement. Your day-to-day tasks will involve providing exceptional customer service, managing customer accounts, and retaining existing customers. This role requires strong analytical skills and the ability to build and maintain successful customer relationships.

Qualifications

• Candidate should possess excellent customer service and relationship building skills
• Strong analytical skills and ability to interpret customer data
• Experience in customer retention and customer satisfaction
• Effective communication and interpersonal skills
• Ability to work well in a team and collaborate with cross-functional teams
• Proficient in MS Office and CRM software
• Experience in the education or recruitment industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field