Customer Success Specialist in Pune (Job Vacancy)

Customer Success Specialist : Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences. We are actively seeking a talented and experienced Software Development Engineer to join our dynamic team. As a Customer Success Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat. Someone who has the ability to learn and adapt quickly to new products or updates to existing products and understand customer requirements, document it and coordinate with other on-onboarding teams and support teams and track it till completion will be an ideal fit for this role. What you’ll do: • Product specialist • Know-how about the Exxat application and providing the knowledge of using Exxat application to the fullest. • Knowledge of the domains served by Exxat. • Participate in UAT activities for product feedback. • Document the onboarding steps for future reference. • Understand customer requirements, document it and coordinate with other on-onboarding teams and support teams and track it till completion. • Provide regular updates to the customer success manager and Ops lead(s). Who you are: • Minimum 5 years of overall work experience in Customer onboarding/training US Customers • Strong communication skills and English proficiency (email writing, Listening, phone conversations and mannerism) • Ability to work with international clients (U.S) • Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders. • Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting • Collaborate effectively with team members, technical teams and leadership. • Demonstrable ICT skills including current Microsoft Office applications. • Ability to multi-task, prioritize, and manage time effectively. • A go-getter and a solution seeker