Customer Success Specialist (Job Vacancy)

About APPROVE

APPROVE is a service where a team of Medical Data Analysts reviews documents uploaded by the students on behalf of school faculty based on the documents list and guidelines specified by the school or university. It is a rapidly growing service with currently supporting 250+ clients from various domains.

Responsibilities

• Product Specialist
  • Know-how about the Exxat application and provide the knowledge of using Exxat application related to APPROVE service to the fullest.
  • Should be able to perform all tasks done by a medical data analyst.
  • Knowledge of the domains served by Exxat.
  • Participate in UAT activities for product feedback
  • Additional responsibilities as assigned by the manager
• Onboarding Specialist
  • As an Onboarding Specialist, educate new customers and ensure the smooth adoption of Approve services.
  • Ability to learn and adapt quickly to new products or updates to existing products.
  • Will need to know & review US immunization & lab reports.
  • Understand customer requirements, document it coordinate with other on-onboarding teams & support teams, and track them till completion
  • Provide regular updates to the customer success manager
  • Additional responsibilities as assigned by the manager
• Behavioral skills
  • Problem-Solving - Demonstrates a high level of due diligence in ensuring the resolution is with 100% accuracy and within the timeline by doing regular check-ins/follow-ups
  • Is a solution-seeker
  • Good training skills (Knowledge transfer, supervision)
  • Great analytical thinking - Gathers and analyzes information and comes up with relevant recommendations for closing the gaps
  • Able to adapt to change quickly and efficiently and communicate and orient relevant stakeholders on change effectively
  • Effective time management - able to plan and execute projects as per the timelines
  • Need to be oriented and able to find solutions
• Essential Attributes:
  • Takes initiative
  • Detail orientated
  • Problem solver
  • Works well with all types of people
  • Ability to multi-task
  • Remains calm under pressure.

Requirements:

• Minimum 2+ years of overall work experience in Customer service/support, sales, and product training
• Strong communication skills and English proficiency (email writing, Listening, phone conversations and mannerisms)
• Should be able to perform all tasks done by a medical data analyst.
• Ability to work with international clients (U.S)
• Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders
• Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting
• Collaborate effectively with team members, technical teams, and leadership.
• Demonstrable ICT skills including current Microsoft Office applications
• Ability to multi-task, prioritize, and manage time effectively
• A go-getter and a solution seeker

Shift Timings : 3 PM to 12 AM