Customer Support Executive in Gurgaon (Job Vacancy)

Company Overview

Hikeedu is a leading Education Administration Programs company that aims to provide quality education and support to students. With a focus on customer satisfaction, Hikeedu strives to address and resolve student queries and concerns promptly.

Role And Responsibilities

As a Customer Support Executive, you will be responsible for:

• Conducting outbound calls (minimum 100-120 calls per day) to address student help and issues.
• Ensuring 3 hours of connected call duration by the end of the day.
• Handling grievance and query handling related to academics and curriculum.
• Taking feedback from students to improve service quality.
• Managing escalations, cancellations, and working towards student retention.
• Providing accurate, valid, and complete information using the right tools and methods.
• Handling student complaints and providing appropriate solutions within the time limits.
• Following communication procedures, guidelines, and policies.
• Responding to emails and requests based on the program.

Candidate Qualifications

To excel in this role, you should possess the following qualifications:

• A bachelor's degree or equivalent in any discipline.
• Excellent communication skills in English and one regional language.
• Strong problem-solving and customer service skills.
• Ability to work in a fast-paced and target-oriented environment.
• Prior experience in a customer support role will be an added advantage.

Required Skills

• Outbound calling
• Customer service
• Problem-solving
• Communication skills
• Multitasking

Skills: escalation management,email management,outbound call process,problem-solving,communication and interpersonal skills,communication,retention,escalation handling,customer service,query resolution