Customer service (Job Vacancy)

Profile: Sales and Support

Location: Gurugram

About Us

Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students.

It was started in the year 2014 by a team of 2 visionary people with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths.

Initially started at a small space in Noida, Hike has now marked its presence at more than 5 locations and it is continuously expanding. The organization is soaring high following its aim. It has helped more than 1,00,000 professionals in chasing their career objectives. Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals. With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization.

Our Vision & Mission

We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

Why HIKE EDUCATION?

At Hike Education, you learn while you earn.

Bi-yearly salary hike and promotion (basis performance).

Internal contests apart from incentive structure.

Competitive & friendly work environment.

Engagement Activities and R&Rs.

Official Trips and Parties.

Roles & Responsibilities

Completing end to end Targets.

Outbound call process (min. 100 - 150 calls in a day).

Fetching out References.

Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Fetching out References and taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Eligibility & Offerings

Graduate/Post Graduate in any discipline.

Freshers & Experienced (1-3 years) both can apply.

Remuneration range (Fixed) 2.5-3.25 LPA.

Attractive Incentive Structure.

Skills: references,hike education,call process,incentive structure,end to end targets,2 hours connected call duration