Director - Campus Operations and Service Excellence (Job Vacancy)

Job Title: Director - Campus Operations and Service Excellence Reporting to: Vice President - Campus Administration Location: Ashoka Campus, Sonipat, Haryana Experience: 15-18 years of hands-on experience in a large array of operating service departments, especially dining, housekeeping, and general upkeep, and facility management About Ashoka University: https://www.ashoka.edu.in/ Role Summary The campus operations and service excellence team at Ashoka serves as a part of the central administration, with the goal to advance Ashoka's mission of teaching and research, by partnering to provide services that create exceptional community experiences. The scope of responsibilities of the Director - Campus Operation and Service Excellence includes oversight of and accountability for a large array of operating service departments, especially dining across all outlets, housekeeping and general upkeep of all areas on- and off-campus locations, facility management of on- and off-campus housing and space allocation. The overarching objective is to ensure that the essential services are organized appropriately and function with the highest possible effectiveness and customer satisfaction in support of Ashoka University’s mission. Role and Responsibilities • Lead the university in continuing to improve performance as a service-oriented, professional, and efficient unit capable of addressing the diverse needs of a growing campus in a complex stakeholder environment • Ensure the delivery of all services under the remit to of high standard • Identify opportunities that will continuously improve all aspects of operations • Promote a high-performing and service-organization culture, with an environment characterized by respect, professionalism, diversity, inclusion, and collaboration with stakeholders • Devise, manage, and deliver the annual operational budget • Assess and forecast financial performance, including comparison of actuals to budget • Consider outlook and manage activity to deliver agreed financial outcomes • Motivate, develop, and lead a brilliant team and build great relationships with external suppliers, making sure contracts are well managed and issues are escalated and resolved as appropriate • Capable of building trust and confidence through open communications and keeping stakeholders updated about issues that will affect them • Support the development of key vendors for operational services and vendor management Eligibility • Graduate, preferably with an advanced degree in business management • Experience in academia, healthcare, hospitality, and/or large campus environment • Hospitality industry experience will be an added benefit Skill Set • Demonstrated track record of effective leadership and collaboration with various stakeholders across levels and range of expertise • Proven excellence in customer service • Track record of leading high-performance service delivery teams, defined by a results-oriented culture of excellence and responsiveness • Demonstrated ability and commitment to cultivating a work environment that is equitable and inclusive of faculty, staff, and students from diverse cultural backgrounds and social identities • Effective written and presentation skills • Proven financial acumen and negotiation skills • Creative bent and innovative approach to problem-solving • Innovative mindset, with a focus on customer satisfaction • Ability to think and bring safety to all activities Application Submission Process: To submit your application to Ashoka University's Campus Administration team and ensure that your candidacy receives the attention it deserves, please follow the application submission process outlined below: Prepare an Updated CV: Showcase your professional accomplishments, skills, and experiences in an updated curriculum vitae. Submit Your Application: https://forms.gle/QrtitU91vfj5UVhP6 Adherence to Deadlines: To ensure fairness and efficiency, please submit your application by 22nd March 2024 (Friday). Applications received after the deadline will not be considered.