Enrolment Manager- West India (Job Vacancy)

Role: Enrolment Manager

Location: Mumbai- West India

Job type: Full time, permanent – hybrid

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

The role

The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on lead qualification, supporting students and parents, agency partners, K12 counsellors and other institutional partners seeking to work with the QS expert enrolment services team to support their requirements. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world.

At QS, we will count on our regional leaders to solve complex business challenges with creativity and enthusiasm, always looking to learn something new. The successful candidate will also be instrumental in creating future strategic plans with the goal of boosting revenue streams across the B2C channels.

Role responsibilities:

Student engagement and activation

• Supporting QS online or offline events in the region
• Deliver in-person and online presentations for students and parents, to inspire students in curating their college aspirations.
• Counsel prospective students through their university enrolment journey.
• Promote the merits of applying to universities via the QS platform, as well as the other benefits it brings.
• Work closely with regional leaders and colleagues to identify and stay on top of industry trends and new students’ opportunities

Student retention, servicing, and conversion

• Respond to inbound inquiries from students and parents.
• Nurture and keep track of assigned student leads and report their progress to regional leaders.
• Collaborate with admissions and regional team members to assist the assigned students in all key stages of their enrolment journey – university search, application management, document submission, offer acceptances, visa processing and pre-departure prep.
• Stay up to date with university destination, programmes, entry requirements and any other knowledge required to champion student servicing and conversion

Student Journey optimisation, building processes & infrastructure

• Work across our global team to provide best practices, training, and destination specific knowledge.
• Contribute to developing and adopting processes to build data to manage student engagement throughout their journey and conversion thereafter, within the assigned region.

Key skills and experience:

• End to end university placement experience within the study abroad sector at an IC and/or managerial level role
• Expertise in institutional shortlisting, admissions’ requirements and visa processes for major study destinations (UK and USA), is a must have
• Experience working with a study abroad agency is a must have
• Experience delivering high levels of customer service to students and families
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory.

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
• 14 days holiday for the year 2023
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth, and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.