Executive - Client Relationship - Education (Job Vacancy)

Role Description

This is a full-time on-site role for a Customer Relationship Specialist at Hello Mentor. As a Customer Relationship Specialist, you will be responsible for ensuring customer satisfaction, providing customer support, and maintaining effective communication with our students/parents. You will utilize your analytical skills to identify and address customer needs and concerns and provide exceptional customer service to enhance their overall experience.

• Understand requirement of students/parents
• Making a detailed plan of counselling/admission process
• Identify best suited list of counselling & colleges to apply.
• Handholding for complete cycle of admission process

Qualifications

• Customer Satisfaction, Customer Support, and Communication skills
• Analytical Skills and attention to detail
• Strong Customer Service mindset
• Ability to effectively handle customer issues and resolve conflicts.
• Excellent interpersonal and problem-solving skills
• Prior experience in customer service or a related field is a plus.
• Knowledge of career counselling, medical education, NEET UG/PG Counselling is plus.
• Bachelor's or master's degree in any field
• Knowledge of MS Excel
• Presentation skills
• Excellent research skills

CTC & Other Benefits Details:

• CTC Range 400,000-600,000 per Annum
• 30 Annual leaves + 20 Govt Holidays
• Long vacation during new year
• Laptop and Phone Provided
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development