Manager – Online Operations (Job Vacancy)

Overall Operations • Oversee and manage the overall operations of the online department, ensuring compliance with company policies and procedures. • Collaborate and provide support to Batch Coordinators, Mentors, Admission Faculties, Admin, and Team to ensure smooth functioning. • Serve as a communication channel between the branch and Team, facilitating effective coordination and information flow. • Organize and facilitate regular training sessions and opportunities for the professional growth and development of branch staff. • Work towards achieving Desired Admission Target, Branch Pass Percentage Target, and revenue collection goals. Reports & Miscellaneous: • Prepare and provide regular reports to the regarding branch performance, challenges, improvements, and achievements. • Maintain regular interaction with students to identify and proactively address any issues or concerns. • Monitor student attendance, performance, and complaints, taking necessary actions as required. • Track the performance of academics & online batch activities and provide constructive feedback for improvement. • Organize and coordinate branch-level activities and events to enhance student engagement and overall experience. Conflict / Escalation Resolution: • Address conflicts, challenges, and issues within the branch promptly and professionally, ensuring resolution in a timely manner. • Collaborate with the team to resolve complex issues that may require additional support or resources. Qualifications and Skills: • Bachelor's degree in Education, Business Administration, or a related field. A Master's degree is preferred. • Proven experience in operations management, preferably in the education industry. • Strong leadership and communication skills with the ability to effectively collaborate and coordinate with cross-functional teams. • Excellent problem-solving and conflict-resolution abilities. • Proficiency in data analysis and reporting. • Ability to work in a fast-paced environment and adapt to changing priorities. • Knowledge of online education platforms and technologies is a plus