Process Specialist (Job Vacancy)

Company Description

Ezyschooling is a dynamic community that is dedicated to simplifying the search for the ideal educational path for parents. With over 1000 schools and more than 75000 parents connected on our platform, we empower parents to apply to multiple schools using a single, streamlined application form. Our platform also provides tools to compare schools, ensuring a well-informed decision-making process. We are committed to digitizing the admission processes for K-12 schools and making the entire experience hassle-free and enjoyable for parents.

Role Description

This is a full-time on-site role for a Chat Process and voice process at Ezyschooling.com located in New Delhi. The role involves day-to-day tasks such as providing customer service through chat, communicating effectively with parents and school representatives, analyzing data and improving business processes, and conducting training sessions.

Qualifications

• Analytical skills, Business Process Improvement, and Communication skills
• Customer service skills and experience
• Training experience
• Excellent written and verbal communication skills
• Ability to work on-site in New Delhi
• Experience in the education sector is a plus
• Bachelor's degree in a relevant field