Product Manager - Operations (Job Vacancy)

Laundryheap is the world's leading on-demand laundry delivery service. Our vision is to become the natural choice for all laundry needs to people around the world. What do we do? Collect your laundry, clean it, pack it, and deliver it back to you in 24h in markets across Europe, Americas, Asia and the Middle East. We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out products that deliver the company's vision and strategy. THE ROLE: The Product Manager - Operations will take ownership of our internal operations systems and their customer-facing counterparts. You will collaborate with engineering, design, customer research and other stakeholders to deliver an industry-leading customer experience. This role reports to the Head of Product. Your role will include the following: • Implement and develop product strategies that are in line with the company's vision • Collaborate with senior management to develop product plans and roadmaps • Conduct discovery activities, including user and market research, to inform and shape product decisions • Gather and analyze user feedback as well as internal data to shape features and end products • Collaborate with engineers and designers to create effective product solutions • Manage delivery activities, ensuring that products and releases are launched correctly and on time • Review and test new product features, as required • Lead and own product initiatives, identifying areas of success as well as continuous improvement • Team coaching: This is primarily an individual contributor role but coaching product aspirants (Interns / Fresh Graduates) is expected Requirements • Demonstrated understanding of the techniques and methods of modern product discovery and product delivery • 3+ years working on technology-powered products as a Product Manager • Skilled in utilizing SQL and analytics tools to extract relevant insights • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and lay out your argument in a well-structured, data-informed, written narrative • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship • Excellent communication and problem-solving ability, as well as the ability to make quick decisions while working independently • Relevant experience working on a delivery app or its backend systems is an advantage but not a requirement • Demonstrated ability to learn multiple functional areas of business Work Schedule and Patterns: • Location: Bengaluru • 9-hour shift (8 working hours) • 5 days a week • Shift timings: 1:30 pm to 10:30 pm IST, i.e., 8 am to 5 pm GMT • Office-based role We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!