Professional Services Senior Manager (Job Vacancy)

Hello, and welcome! Atlas Consolidated Pte Ltd. owns and operates two brands — Hugosave, a B2C consumer finance app and HugoHub, a Fintech as a Service B2B platform. Hugosave Hugosave is a consumer finance app with a digital account that addresses financial wellbeing or what we term as Wealthcare®. It helps customers Spend, Save and Invest smarter, starting with gold. Our ambition is to develop SE Asia's first truly integrated financial super-app and are scaling up to take the product across the world. • Our Purpose: Hugosave exists to bring financial wellbeing to everybody • Our Mission: Help everyone develop healthy financial habits • Our Vision: Financially healthy & thriving communities With features like Roundups, customers can automatically turn their loose change into long-term savings, Money Pots help set and track financial goals and Hugosave's Gold Vault allows everyone to include gold in their plans for as little as $0.01. The idea behind Hugosave is to ensure financial inclusion so that Wealthcare® is both accessible and achievable by one and all. Hugohub Hugohub is a Fintech-as-a-Service (FaaS) Platform offering single point access to a fully managed suite of financial service capabilities HugoHub exists to solve 3 complex and time consuming problems the financial services industry faces. • Integrating with 3rd parties • Diversifying product offerings • Maintaining compliance Our Vision for the next 5 years? We plan to be the leading and most trusted Wealthcare® partner for consumers, corporates and employers across the World in the next five years. Our technology application enables financial inclusion, and HugoHub aims to be the significant 'powerhouse' for change in financial services. Requirements What a "Professional Services Senior Manager" means to us Managing and coaching the implementation team; reviewing deliverables Work closely with clients to understand their requirements and complete requirements gathering, analysis, and project design. Scoping calls with customers for needs analysis and solution proposal Project management for timely delivery of technical projects Being the public face and collaborating with internal teams, including sales, product development, and support, to ensure alignment and successful project outcomes Maintaining and producing internal and customer-facing documentation Drive continuous improvement of our professional HugoHub offerings, including processes, methodologies, tools, and automation Providing training to internal team members What We Would Consider As Added Value Skills and capabilities we believe are highly relevant include: • Good knowledge of the fintech industry, including trends, regulations, and best practices • Experience working with global clients and understanding of international markets • Familiar with data management, including tracking employee data, generating reports • Understanding of technology and software development processes, with the ability to communicate technical concepts to non-technical stakeholders • Excellent communication, interpersonal, and problem-solving skills • Ability to build relationships with & influence stakeholders. • Ability to work independently and as part of a team • Self-motivated with a proactive and can-do attitude • Excellent time management and prioritization skills Performance indicators to get you off to a great start A touchdown quick win (30 Days): • Define the scope and structure of the professional services team • Develop a plan for hiring and training team members • Identify essential tools and technologies needed for operations Found your feet (60 Days): • Hire and onboard initial team members • Implement standardized processes for service delivery • Build relationships with key stakeholders Well into your stride (90 Days): • Successfully deliver first professional services engagements • Evaluate and adjust processes for efficiency and quality • Develop a roadmap for future growth and expansion Benefits • Flexi-working • Options • Well-being package Hugo Values being Responsible, Open and Collaborative We are responsible to our clients, customers, community and team to help shape a more open, collaborative approach to money. This is the way Hugo hopes to make a difference; help us build better communities. Shared responsibility is not only part of our approach to money but a key part of how we work together. This shared responsibility allows for openness and candour between us as a team and in our relationship with our customers. Good ideas can come from anywhere, so an open and collaborative dialogue between the Hugo community (customers, the team, the stakeholders, alike) helps get the best.