Program Manager / Co-ordinator - Executive Education (Job Vacancy)

About the Institute of Product Leadership: As the Indian economy evolves from outsourcing to ‘product creation’, organizations are looking for product leaders as opposed to just technology managers. The Institute of Product Leadership (IPL) was formed in conjunction with the Executive Product Industry Council (EPIC). IPL's programs are designed for professionals, enabling them to accelerate their careers, transform into leadership roles, and internalize entrepreneurial thinking. Our participants acquire the skills to build innovation in the global context and that of emerging markets. At IPL, we are committed to delivering premium quality education in the areas of Product, Data, Design, Strategy, and leadership with state-of-the-art consumer-grade learner experience that will separate us from the competition. Yes, we are absolutely serious and we can’t do it without your help. We need thoughtful, talented, driven, and multi-faceted people who love the challenge of owning the outcomes in their role. Job Description: Title:- Program Manager/Co-ordinator - Executive Education Location:- Bangalore (Onsite) You will be the primary point of contact for learners in supporting, enabling the best learning experience throughout the specific program and managing the end-to-end delivery - from admission to graduation. The kind of person we are looking for:- ● You thrive on working well with others. You love to collaborate with subject matter experts, learning specialists, digital marketing & sales and inspire them to do their best. ● You get stuff done whatever it takes and drive other’s to completion ● You don’t already know everything but you love to learn. ● You are not here for a job but for a career. Duties and responsibilities: ● Manage the engagement of all admitted participants and university admission formalities till the commencement of the program ● Keep the cohort well engaged and provide personal connect to each participant with a deeper understanding of their needs and issues and respond in a proactive manner ● Ensure all program or course-related queries and issues are resolved in a timely manner throughout the program ● Manage the readiness of Learning Management system for the class for access to all learning-related materials & calendars in a timely manner with accurate information throughout the program ● Ensure cohort is well prepared and well communicated before any class session or lab session or any guest speaker session ● Ensure faculty is well prepared and well communicated before any class session ● Ensure readiness of technology and any other requirements necessary for any class session on campus or online or any guest speaker session ● Hosting of any online class session ● Ensure smooth functioning of all campus-related logistics and catering by working with the campus operations manager ● Ensure the cohort is well-enabled post the class session with materials and videos in a timely manner ● Coordinate and manage the execution of the assessment plan for all courses with the cohort ● Manage the planning and execution of key program events like program orientation, term immersion and graduation etc. ● Proactively manage to shape the behavior of the cohort in program engagement and academic performance with rewards and recognition ● Proactively research and deploy and optimize technology tools to enhance the learning experience for the cohort ● Ensure the program cohort repository for all class materials data and tracking data are all kept up-to-date ● Manage the implementation of program policies with the cohort including timely collection of all payments and assessments Qualifications & Requirements ● 1 yrs - 3 yrs of work experience in Customer Service / Support Organizations preferably in Executive Education, EdTech, Hospitality Management ● Excellent verbal communication and problem-solving skills ● Diplomacy and excellent verbal, and written communication skills to handle any customer complaints and emergencies in a level-headed manner and deal with tough customers ● No fear of decision-making and very good negotiation skills ● Strong people leadership skills to work across and influence senior and junior campus staff without any authority in addressing campus-related issues and improvements ● The ability to multitask and manage time ● Excellent working knowledge of using Spreadsheets