Program Manager - Operations (Job Vacancy)

About Us: Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group? Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow. At Hero Vired, we believe everyone is made of big things. With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way we learn. Hero Vired aims to give learners the knowledge, skills, and expertise through deeply engaged and holistic experiences, closely mapped with industry to empower them to transform their aspirations into reality. The focus will be on disrupting and reimagining university education & skilling for working professionals by offering high-impact online certification and degree programs. The illustrious and renowned US$5 billion diversified Hero Group is a conglomerate of Indian companies with primary interests and operations in automotive manufacturing, financing, renewable energy, electronics manufacturing, and education. The Hero Group (BML Munjal family) companies include Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and the BML Munjal University. Designation: Program Manager (Operations) Location: Delhi (Lado Sarai/Sultanpur) Work Type: Work from Office Job Type: Full Time Skills & Experience • Graduate, Minimum 5 years of experience, with at least 2 year in EdTech / education management • Education-based delivery team experience • Experience in working with any LMS, and overseeing content uploading & authoring (Desired) • Strong ownership skills, collaborative team management, communication skills with a keen eye for details and prior exposure to education, technology and business • Exceptional communication skills, good with dashboarding (PPTs) and reports (MS Excel) Role Definition • Responsible for delivery management for all programs – including student experience, management, assessment & certification, LMS management, program management within predecided timelines • Collaborative working with various stakeholders – Internal (accounts, academic, sales, marketing, content, facilities, technology & product) and external (infrastructure, faculty & SMEs etc) • Day-to-day SPOC with the external partner for programs with an external partnership component such as a university or corporate • Managing and overseeing student lifecycle process from pre-enrolment to certification and ensuring a superior learning experience for all students • Assist in redesigning of program delivery to improve existing systems and processes for • efficiencies across all the inter-related teams • Support in continuous updating of program delivery methods to competitively reflect changing market trends and developments. • Developing and sustaining processes for management, execution, and communication with the team with systems in place for successful and effortless knowledge transfer from a long-term perspective • Enable systems for measurement of quality metrics for student experience and learning • Monitoring and driving learner engagement metrics • Keep a track of program expenses – Internal (On rolls) and External (Vendor, freelances, etc)