Quality Control Associate (Job Vacancy)

Come be part of a rocketship that’s creating a massive impact in the world of education! On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through it’s personalised learning platform. We are building an online university and solving the deep problem of employability of graduates. We have a strong core team consisting of alumni from IIT's and IIM’s, having several years of industry experience in companies like Unacademy, Inmobi, Ola, Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others.

ROLE: Newton School is seeking Product Designer Interns to join our dynamic team. As a Product Designer Intern at Newton School, you will play a pivotal role in shaping the future of education technology in India and beyond. You will collaborate with a diverse and highly skilled teams to design innovative, user-centric, and visually appealing educational products that will impact the lives of thousands of learners.

Role and Responsibilities -

1. Call and Session Monitoring:
   • Evaluate adherence to sales scripts, compliance with regulatory requirements, and alignment with company policies and best practices.
   • Provide constructive feedback and coaching to sales
   • Responsible for the end-to-end Quality control of the sales pitch during the admissions
   • To check the miss-sells and to ensure the hygiene of the enrolments
   • Responsible for the feedback of every sales counselor and to ensure that the feedbacks are taken seriously
2. Quality Assurance:
   • Develop and maintain quality assurance processes and standards for sales calls and live sessions.
   • Conduct regular audits to identify areas for improvement and ensure consistency in performance across the sales team.
3. Training and Development:
   • Develop training materials and resources to support ongoing education and development of sales representatives.
   • Need to contribute to the one-on-one training process if and when required based on individual performance evaluations and audit feedback.
4. Admission process verification:
   • Responsible for screening the quality of intake, their financial and educational documents, and also proctoring the intake aptitude tests.
   • Involves extensive data handling

Must Have Requirement:

• Mandatory Excel skills
• Proficiency in English and Hindi (skills in additional regional languages would be a brownie point).
• Data management skills
• Good analytical thinking skills

Who we are looking for:

• Someone who has amazing analytical thinking skills and presence of mind to analyze conversion potential of a lead
• Problem-solving skills, who can effectively figure out the errors in the pitch and ways to improve it
• Who is willing to work for a minimum of 9 hours from the office (6 days a week)
• Who can listen to to calls mandatorily for 6 hours per day
• Strong sense of ownership and willingness to take up additional responsibilities
• Who is good at multitasking and time management