Sales Support Officer (Job Vacancy)

ACER India will review applications as they come through so interested candidates are encouraged to apply as soon as possible by clicking the 'APPLY' button. You will be directed to the ACER careers website to complete your application. Position overview The Sales Support Officer is expected to perform administrative and operational tasks to support the sales team. The position will be working directly with the members of the Sales team to facilitate sales, increase brand awareness, and build a satisfied customer base. Promotion and marketing of the flagship assessment programme for schools- International Benchmark Tests (IBT). Position context The Australian Council for Educational Research (India) is a wholly-owned subsidiary of ACER, operating from New Delhi. As a member of the ACER Group of companies, ACER India’s mission is to create and promote research-based knowledge, products and services that can be used to improve learning across the life span. To date, the activities of ACER India have been largely in the school sector. ACER has built a strong reputation as a provider of reliable support and expertise to education policy makers and professional practitioners since 1930. The ACER Group has experienced significant growth in recent years, with almost 400 staff located in Melbourne, Adelaide, Brisbane, Dubai, Jakarta, Kuala Lumpur, London, New Delhi, Perth and Sydney. ACER is committed to the professional growth of staff throughout their employment. It encourages and supports staff in a variety of ways to actively pursue professional learning, including with reference to the ACER Leadership Development Framework. ACER encourages all staff to consider ways in which they might make a leadership contribution to the organisation’s work. Job responsibilities • Manage complete back-end operations for IBT programme with schools and OARS platform • Assist sales team in transaction reconciliation • Assist sales team in managing operations and vendor management for all products • Payment follow-up with clients • Provide support for cold-calling for sales products and/or fixing meetings for sales team • Work closely with schools to understand their needs and provide the required support to maximising or retain the business for client schools. • Own the overall customer relationship with all the stake holders. • Support the Head – Sales, South India for other relationship building activities. Organisational accountabilities • Proactively work towards achieving individual, team and organisational objectives while demonstrating ACER’s leadership behaviours: - Developing Self – involves self-management, self-reflection and self-improvement - Embracing Change – being open to change and leading change when appropriate - Pursuing Excellence – ongoing search for new and better ways of working - Setting Directions – strategic thinking and planning for the future - Supporting Colleagues – supporting and contributing to the development of others - Working Collaboratively – building highly effective internal and external relationships • Actively work to create an equitable, fair and harmonious work environment which is free from harassment, bullying and discrimination by demonstrating respectful and courteous behaviour towards others • Proactively foster an inclusive and diverse work environment which encourages and respects different experiences and perspectives, and values diversity of thought • Comply with all occupational health and safety requirements, including following safe work practices for self and others • Comply with all information security requirements, including completing regular security training and abiding by the standards and procedures laid out in ACER’s Information Security Management System • Work in accordance with ACER’s policies and procedures Skills, knowledge and experience • Reliable and detail-oriented with proven track record of exceptional customer service and results-oriented methods. • Enthusiastic and positive with excellent multitasking skills • Experience in administration and high-volume office work may be advantageous. • Proficient in MS Office • Strong organisational and time management skills • Excellent email and telephonic communicate skills • Minimum 2 years of experience in tele-calling Education Any bachelor's degree