Sales Trainer (Job Vacancy)

We are the largest and most active online platform for international education! Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities. Today, Yocket is the largest community-driven online platform for international education. We specialize in premium counselling services for students with ambitions of pursuing higher education abroad by connecting them to the best universities in the world. We offer a comprehensive range of services, including expert counselling, test preparation, visa assistance, and even loans to facilitate your educational journey. Till date, we have helped more than 10,00,000 students across countries pursue their higher education. Our students have secured admissions in all of the world's top 100 global universities, including prestigious institutions such as Harvard University, Massachusetts Institute of Technology, Stanford University, University of Oxford, University of California, and The Columbia University. We've assisted over 5,700 students in obtaining loans securing more than INR 1,500 Crores, spanning across 15 countries. We've partnered with 12+ lenders, including top institutions like HDFC, Avanse, Incred, Leap Finance, Union Bank, Axis, and Yes Bank, to facilitate these loans. At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you on our team!

Job Description

• Monitoring and auditing calls made by admission counselors.
• Share feedback with the team and managers.
• Providing employees with relevant Quality Control training - QA training.
• Take initiative for process improvement and to improve call quality.
• Conduct call-calibrations.
• Creating and updating sops.
• Conduct training for new and current sales associates and develop individualized training plans for underperforming salespersons.
• Schedule orientations and related training events for individuals and teams.
• Observe sales encounters and determine the training needs of individuals and/or sales teams.
• Improve training techniques when needed to meet the unique demands of cases.
• Stay updated with current market trends and the changing demands of the sales environment.
• End-to-end ownership of Sales team's training requirements (new joiner as well as refresher training).
• Proactively conduct skills gap analyses to identify areas of improvement.
• Show visible & measurable impact of training programs.
• Conduct effective training sessions on soft skills topics, and deploy a wide variety of training methods.
• Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
• Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior through quality audit / innovative methods.

Requirements

• Excellent written and spoken communication skills.
• Proven experience in call quality analysis.
• Approachable and vibrant personality.
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

Benefits:

• Medical Insurance for you and your family members
• No boss-kind culture (We have mentors, not bosses, bring your idea to the table without any hesitation)
• Access to your psychological counselor (We take care of your mental well-being)