25 Applicants|Posted 22 Day(s) ago
JOB SCOPE
Experience: 5+ Years
Must Have Skills: Microsoft Azure Platform in Azure Machine Learning (AML) also with tech skills C#, JAVA, .NET, PowerShell, CLI.
Notice Period: Immediate to 30 Days
Full Time Role.: Bangalore or Hyderabad.
Top skills :
Looking for technically strong candidates with readiness to work as a PTA
Job Description:
Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical and subject matter expert mentorship, readiness and escalation management. They are expected to contribute to technical expertise and issue resolution globally.
Responsibilities
As an Partner Technical Advisor (PTA), you will be an important member of the Customer Service and Support (CSS) Data and AI Support Team and a virtual member of the Cognitive Services (Azure OpenAI) & AML Product Group. You will have the following key responsibilities:
Beyond extensive technical and product focus, this role requires the ability to frame and communicate issues and recommendations clearly and concisely to the engineer´s, show exceptional attention to detail, and demonstrate the ability to build broad relationships with the right influencers inside the organization (with Subject Matter Expert´s, Embedded Escalation Engineer´s and Technical Advisor´s), leveraging those relationships to impact key business results.
Qualifications & Experience
Work Experience
Addon Qualifications:
Development/Coding:
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