Senior Python Support Engineer (Job Vacancy)

About the role

Thanks to our rapid expansion worldwide, we have an exciting new opportunity for a Senior Python Support Engineer, based in our Bangalore office.

• Work for a business that is expanding rapidly on a global scale
• Future proof your IT career in a booming sector
• Deliver critical solutions that organisations need to survive
• Empower people through learning
• Help protect business and infrastructure against cyber crime
• Get the support, training and leadership you need to thrive

The successful applicant must: Have advanced PYTHON skills and security skills with knowledge of VMware, Virtualization

On-call: When the Australian & Indian Support Engineer isn’t available, from 5.00 pm IST and occasionally at weekends to manage the build process

Purpose of the position: To support internal IT services and particularly labs for Americas, and other regions and also support trainers with any lab escalations.

Responsibilities & duties

Responsibility 1 – Support the labs

• Work to support trainers and resolve issues in our major lab environments (including F5 Networks, Check Point, Palo Alto Networks, Nutanix, Paessler etc)
• Develop the various python scripts that make up the Red Education lab environment.
• Manage the labs independently if required take help of engineer in Australia.
• Monitor the day to day performance of the labs.
• Enter commands and verify proper system operation through observation to detect errors.
• Follow change control processes

Work Standard – Acknowledge an issue opened by a trainer within 10 minutes of receiving it. Resolved issues as quickly as possible so as not to affect classes.

Responsibility 2 – Support Internal IT

• Resolve any level 1 or level 2 issues by yourself. Escalate any level 3 issues to L3 support.
• Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Work standard – acknowledge an issue opened by any staff member within 15 minutes of receiving it. A “can do” approach is critical to your success in this regard, as this is the company culture.

Responsibility 3 – Development and ownership of lab environment to be more robust and support the business needs of Red Education

• Develop the various Python scripts that make up the Red Education lab environment
• Manage the images for the Lab Environment
• Manage the lab build process if required on Saturday or Sunday.

Work standard – Manage and develop the lab environment on a very tight budget.

Responsibility 4 – Management & ownership of IT security of Red Education

• Manage Firewall policy
• Manage SAML and SSO connectivity on F5 APM
• Manage Cloud security and connectivity for AWS, Google Cloud and BGUS

Work Standard - Manage the security of the Red Education IT environment with an open policy for trainers to access systems but with a view to security for important company information on a tight budget.