Team Leader- ROW (Job Vacancy)

Role:Team leader (ROW Portfolio)

Location: Bangalore, Mumbai and Chennai- India

Job type: Full time, permanent – hybrid

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

The role

The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on lead qualification, supporting students and parents, agency partners, K12 counsellors and other institutional partners seeking to work with the QS expert enrolment services team to support their requirements. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world.

At QS, we will count on our regional leaders to solve complex business challenges with creativity and enthusiasm, always looking to learn something new.

The successful candidate will also be instrumental in creating future strategic plans with the goal of boosting revenue streams across the B2B & B2C channels.

Role responsibilities:

• Build and manage a team of Partnerships Managers, Enrolment Managers and Enrolment Specialists to engage, counsel, and serve students, parents and partners across India; and in doing so, provide a comprehensive set of end-to-end services as required by them such as career counselling, program shortlisting, application management, visa and any other ensuing university enrolment support.
• Collaborate with the executive team members to develop and execute the regional strategic plan to drive multi-channel adoption and target achievement.
• Be primarily responsible for building and managing a successful ROW recruitment team in India.
• Proactively source, train and onboard high quality education agency partners, K12, language school and college partners across India to become QS higher education partners.
• Ensure terms of contracts are clearly defined and adhered too across the B2B channel.
• Monitor and manage the student application pipelines across the B2B and B2C channels and adjusting strategies as necessary to achieve conversion and consequent revenue goals.
• Being agile, student and partner focused, making support an amazing experience for them, is of uppermost importance.
• Present reports on channel performance, provide clear recommendations based on analysis, and work with the leadership teams to contribute to the QS overall growth strategy across India as a whole.
• Collaborate with content and design teams to produce collateral and other materials that partners, and internal teams can leverage for their sales efforts
• Collaborate with product, engineering, and marketing on enhancing user experience as well as the partner and student journey within the product.
• Provide leadership to the India ROW team, oversee timely resolution of escalations, and create an environment that attracts talented people to support future growth and expansion.
• Supporting QS online or offline events in the region from ideation to execution

Key skills and experience:

• Managerial experience in sales and customer service within the international higher education space.
• Expertise in B2B partner management, universities, admissions requirements, and visa processes for major study destinations (UK, EU, Australia)
• Experience working with an educational agency and/or international institutions and/or an Ed tech company is a plus
• Leadership experience managing diverse teams
• Experience delivering high levels of customer service to B2B partners and students
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory.

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave
• 14 days holiday for the year 2023
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth, and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.