Technical Writer (Job Vacancy)

• Write and Update User guide, Online Help Documents and Training materials content as needed for our Products • Conduct walkthrough with customer and relevant stakeholders • Analyse new requirements, provide functional design and identifying individual tasks to be detailed in the User Guide and other related documents • Build the flow diagrams and detail the key features user would be using • Create functional document in order to meet requirements • Contribute to document the discussions around the fulfilment of requirements and key product features from functional prospective • Comply with Civica's ISO 9001 Quality Management System • Research education-related topics (combining online sources, existing application, user guides and studies) • Prepare well-structured drafts using Content/help Management Systems • Proofread and edit blog posts before publication • Submit work to lead Business Analyst for input and approval • Conduct simple keyword research and frequent queries in the help and User guides • Write and Review the Release Notes • Identify customers' needs and gaps in our content and recommend new topics Requirements • Develops user manuals, program documentation, training manuals, and operational procedures from scratch - 2 to 4 Years • Frequently coordinated with other technical writers to preparation and publication of all in-house technical materials - 2 to 4 Years • Regularly work with experts on specific subject matters to ensure accuracy, relevancy, and usability of all technical content - 2 to 4 Years • Fluent in grammar, information mapping, vocabulary and plain English writing - 2 to 4 Years • Excellent communication skills and interpersonal qualities - 2 to 4 Years Benefits Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work. Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity. Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people. Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!