Telecaller (Job Vacancy)

Company Overview GravIITy Cloud Pvt Ltd is an ed-tech company based in Hyderabad, Telangana, specializing in providing educational resources for foundational courses in IIT and NEET. Our aim is to make quality education accessible and enjoyable through modern technology and innovative teaching methods. With a focus on budget schools, we offer vibrant and engaging study materials that enhance the educational experience and deepen understanding of core concepts. Job Overview We are seeking a skilled and enthusiastic Telecaller to join our dynamic team at Graviitycloud. As a Telecaller, you will be responsible for contacting potential customers over the phone and promoting our educational resources for foundational courses in IIT and NEET. This is a full-time position based in Hyderabad, Telangana, India. Qualifications And Skills • Junior: 1 to 3 years of experience as a telecaller or in a similar role • Excellent communication skills • Strong interpersonal skills and the ability to build rapport with customers • Good problem-solving and decision-making abilities • Ability to work in a fast-paced and target-driven environment • Team player with a positive attitude • Fluency in English and local language Roles And Responsibilities • Contact potential customers by phone and explain the benefits of our educational resources • Answer incoming phone calls and resolve customer queries • Identify and escalate priority issues to the appropriate department • Maintain a high level of product knowledge to effectively promote our offerings • Achieve sales targets and contribute to the overall success of the team • Follow up with potential customers to close sales • Provide excellent customer service and ensure customer satisfaction