Telecaller (Noida) (Job Vacancy)

Company Overview Ondezx is a leading organization that offers comprehensive PhD assistance to scholars worldwide. From admission guidance to thesis writing, Ondezx provides tailored support while ensuring confidentiality. With a team of experts in various fields, Ondezx delivers original and plagiarism-free research papers to meet scholars' unique requirements. Job Overview Ondezx, a globally trusted organization providing PhD assistance, is seeking a Telecaller for their Noida office. As a Telecaller, you will play a vital role in assisting scholars around the world with their doctoral papers. This is a full-time position with opportunities for growth. Qualifications And Skills • Excellent communication skills, both verbal and written • Proficient in telephone etiquette and handling customer calls • Strong customer service orientation with the ability to empathize and provide effective solutions • Basic sales skills to promote Ondezx's services and persuade potential customers • Problem-solving skills to address scholars' queries and concerns • Ability to multitask and prioritize tasks effectively • Patience and resilience to handle challenging situations with scholars • Familiarity with CRM software and MS Office suite • Fluency in English and Hindi • Experience in a similar role is preferred, but freshers with the right skills are encouraged to apply Roles And Responsibilities • Make outbound calls to potential customers and provide information about Ondezx's PhD assistance services • Handle inbound calls from scholars seeking guidance and assistance • Listen actively to scholars' requirements, offer suitable solutions, and guide them through the process • Maintain a database of prospective customers and follow up with them regularly • Achieve set targets for customer acquisition and revenue generation • Build strong relationships with scholars to ensure customer satisfaction and loyalty • Collaborate with the sales team to identify upselling and cross-selling opportunities • Stay updated on industry trends and competitors to provide accurate information to customers • Provide feedback to the management regarding customer queries, concerns, and suggestions