Travel Operations Management - Manager (Job Vacancy)

About Us: Inverted Prism helps students (Grades 6-12) explore and engage with Careers of the Future, and helps build Skills of the Future, through our International Programs (to US, Europe, Australia, Singapore, Japan, etc.) and Domestic Programs. What will you be part of:  • An innovation hub, an ambitious and hardworking team • A workplace that offers growth opportunities that are accelerated • A team which has opportunities of extensive learning and development Your Role: Senior Manager / General Manager - Travel Operations Management Location: Remote initially. Office will be based in Delhi NCR. Only Delhi/NCR candidates should apply. Compensation: Best in the Industry Requirements:  • Proven experience of 7+ years in Travel Operations including Account Management, General Operations, Visas, Destination Management and Airline Ticketing • Experience in domestic and international travel, especially for groups / packages • VISA processing knowledge and experience for the USA, Europe, UK, Asia, Australia etc. • Knowledge of international travel regulations, customs and currencies • Working knowledge of ERP softwares for Travel Operations Management; CTM/GDS solutions • Prior experience in leading teams of at least 5 members is mandatory. • Candidate location should be Delhi / NCR JOB DESCRIPTION: You will be responsible for leading the business division, hiring and managing your team independently: 1) Leadership & Team Management: • Oversee day-to-day operations, lead and coordinate the team on assigned projects. • Set clear team goals, delegate tasks and monitor deadlines; Lead and implement team goals or objectives. • Perform quality checks, monitor team performance and report on metrics. • Determine training needs; provide coaching. 2) General Operations & Visas • Planning and management of complete pre-departure process for clients' travel e.g. scheduling, progress review, completion etc. • Visa documents, visa application filing / review for various countries such as the USA, Europe, Singapore, UK, Australia etc. • Conduct training for visa documents compilation, visa interviews etc. 3) Destination Management and Airline Ticketing • Handling and overseeing all travel arrangements for domestic and international travel, for groups / packages for locations like USA, Europe, Singapore, Australia • Liaising with channel partners like DMCs, Coach Operators, Airlines, Hoteliers and Resort Reps • Negotiating rates and contracts • Destination research, itinerary development and costing 4) Account Management and Program Management: • Operate as the lead point of contact for any and all matters specific to your accounts • Ensure that the program is running smoothly for individual members of the group; ensure compliance with company policy or program regulations • Prepare and collect program documents including program itinerary, feedback form, suppliers’ contacts and other related requirements for the program • Provide general information regarding program destinations, visiting sites as well as culture, country facts, local tradition and others 5) Product Design, Pricing, Cost Control, Financial Planning • Use market research information to guide product development and pricing decisions • Identify product improvements or new products by staying updated on industry trends, market activities, and competitors. • Agreeing service levels, contracts and costs with channel partners. Handle payments / invoicing • Assisting Finance / Accounts in financial planning